Shipping policy

Secret Haven Shop Shipping Policy

 

Thank you for shopping with Secret Haven Shop. We work to process and ship orders as quickly as possible so your pets can enjoy their new supplies.

 

Order Processing

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing times may vary during peak seasons, promotions, or carrier delays.

 

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order and delivery destination. Secret Haven Shop offers free shipping on eligible orders over $50.

 

Delivery Times

Estimated delivery times are shown at checkout when available. Actual delivery dates may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.

 

Order Tracking

When your order ships, you will receive tracking information by email if tracking is available for your shipment.

 

Incorrect Addresses

Please review your shipping address carefully before placing an order. Secret Haven Shop is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

 

Lost or Damaged Packages

If your package is lost, delayed, damaged, or marked delivered but not received, contact us at online@secrethaven.shop so we can help review the issue.

 

Questions

For shipping questions, contact Secret Haven Shop at online@secrethaven.shop.